Under the direct supervision of the Office Manager, the Receptionist supports various department Managers. This position provides personnel administration and various office support activities ensuring office operations remain efficient. The Recceptionist is customer service oriented and deals with a diverse group of external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diverse workload. Minimum Qualifications and Requirements:
Must be 18 years of Age
6 months of office experience.
Excellent computer skills and proficiency using Microsoft Office
Experience answering a multi-line phone system
6 months experience in the healthcare industry or a fast paced working environment.
Familiar with Medical Terminology
Must complete Mastercare's pre-employment and new hire process
Must have strong verbal and written communication skills
Must be able to read, write and speak English fluently
Must be willing and able to follow directions
Committed to accurately report situations to the Office Manager, Service Supervisors, and Staffing Coordinators
Must display a caring, positive attitude towards client and staff
Employee should be dependable and possess a high regard for the integrity of the position including attendance.
Ability to work with standard office equipment including, Computers, phones, printers, faxes
Must be physically able to perform the duties of the position including: lifting up to 50 lbs. Bending, stooping, sitting for long periods of time, and standing to accomplish duties
Must have sufficient visual acuity with correction to work effectively with computers and printed material
Must have hearing acuity to hear spoken communications while on the phone or in person Work Environment:
Receptionist typically work in an organized professional office environment but may occasionally be asked to run errands outside of the office. Essential Duties
Customer Service - Greeting all incoming visitors, clients, and employees
Answer telephones; redirect as necessary
Effective use of the Call Center to relay messages and notes accurately
Daily Correspondence to include, but not limited to: email, incoming and outgoing mail, and logs
Scanning files, document management, and maintenance of employee personnel files
Facilitate new applicant and application process
Enter and maintain all data entry for applicants and employees in scheduling software.
Prepare new hire paperwork and Orientation/Benefits packet
Monitor and notify field staff of certification expirations and training requirements
Support Staffing Coordinator with scheduling by organizing and preparing work schedules for employees several weeks in advance.
Support internal staff as necessary including Service Supervisors and management
Support Staffing Coordinator and Office Manager with marketing and community outreach; meetings and trade shows in an effort to grow the Company profitability.
Extensive communication, both verbal and written, with employees, clients and management
Follow and comply with all related healthcare compliance regulations including; HIPAA
Perform quality assurance calls/surveys to all clients according to the designated schedule
Other duties necessary and required
Employment Type: Permanent
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